Personal Identification Information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, and email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about User’s means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web Browser Cookies
How We Use Collected Information
The site may collect and use User’s personal information for the following purposes:
– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To improve our Site
We may use feedback you provide to improve our products and services.
– To send periodic emails
If User decides to opt in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How We Protect Your Information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Users’ personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
Sharing Your Personal Information
We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above.
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Automatically Collected Data
When accessing our websites, your internet browser automatically transmits data for technical reasons. The following data is stored separately from other data that you may provide to us:
- Date and time of access,
- Browser type / version,
- Operating system used,
- URL of the previously visited website,
- Amount of data sent.
This data is exclusively saved for technical purposes and will not be associated to a specific person at any point of time.
Data entered by user
You have to register in order to use all advantages of FreightHub. For this, you have to enter your name, complete address, e-mail address, user name and a password. This information is required to set up and manage your user account so you can use the full service of FreightHub. Finally, we also need this information and possibly other data to respond to requests, questions and criticism.
If you want to make use of FreightHub forwarding or logistics services, you have to enter additional information in the course of the online order. This includes your billing address as well as further contact details. This data is necessary for fulfilling the contract.
The personal information that you provide us as part of a contact request via the contact form will be used to respond to your request or contact you and the related technical administration.
The e-mail address you provided when registering for our newsletter will be used to send the newsletter and the related technical administration.
Information about Newsletter
In the following section, we will inform you about our newsletter as well as other types of business emails and electronic communications and your right to object. By subscribing to our newsletter, you agree to receive it and you agree to the processes described below. The legal basis is your consent pursuant to Art. 6 paragraph 1 sentence 1 letter a GDPR and Section 7 paragraph 2 no. 3 of the German Act against Unfair Competition (Gesetz gegen den unlauteren Wettbewerb – UWG).
We do not include the following information under the term “advertising communication”: Information about technical and organizational processes and information relating to the provision of services to our users.
To subscribe to our newsletter, use the double opt-in procedure, which serves to confirm your e-mail address. This confirmation is required so that no one can register with an e-mail address that does not belong to them. Subscriptions to the newsletter are logged in order to be able to provide evidence of the registration process in accordance with statutory requirements. This includes the storage of the login itself, the time of confirmation, as well as the IP address. Any changes to your data stored with the service provider that sends the newsletters are also logged. Newsletters are sent with the help of an external service provider, whom we have engaged to process orders in accordance with statutory requirements.
The newsletters contain cookies that are retrieved by the server of the service provider that sends the newsletter, as soon as the newsletter is opened. Within the scope of this retrieval, technical information, such as information about the browser and your system, as well as your IP address and time of retrieval are initially collected. This information is used for technical improvement or to analyze the target groups and their reading behavior on the basis of their retrieval locations (which can be determined using the IP address) or access times. The statistical data collection also includes determining if and when the newsletters are opened and which links are clicked and when they are clicked. For technical reasons, this information can be assigned to the individual newsletter recipients. These analyses are primarily intended to help us to identify the reading habits of our users and to adapt our content to them or to send different content based on user interests. The legal basis is Art. 6 paragraph 1 sentence 1 letter f GDPR.
You can stop receiving our newsletter at any time in the future just by letting us know that you wish to cancel. You can do so easily by using the link at the bottom of each of our communications or by using our support form. Unfortunately, you cannot request separate cancellations for the service provider that sends the newsletter or for the statistical analysis. If you wish to cancel, you must cancel the entire subscription.
Transfer of data
In principle, a transfer of your personal data without your explicit prior consent only takes place in the following cases:
- If they are used for the investigation of an unlawful use of our platform or if it is necessary for the prosecution, we will forward personal data to law enforcement agencies and, where appropriate, to injured third parties. This however happens only if specific evidence is indicating an unlawful or abusive behavior. A transfer can also take place if this serves the enforcement of terms and conditions or other agreements. We are also legally obliged to provide certain information upon request to public bodies. These are prosecution authorities, authorities pursuing infringements and the fiscal authorities.
- Privacy Statement for Social Plugins On this website, we use plugins of the following companies inter alia: facebook.com, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA and Twitter.com, the Twitter Inc., 795 Folsom St., Suite 600, San Francisco CA 94107, USA. One can recognize the plugins by the respective network logo, for example by the icon of a clenched fist with a raised, upwardly facing thumb or the addition of “recommendation”, “Like”, “comment” or “I like this”. Simply calling up our website does not create a direct connection and does not forward data to the servers of the social networks through the Internet browser you use. The “Like” button only becomes active when move over it with the cursor and click it after showing the information that the “Like” button is only activated by clicking it. Then you can leave your recommendation with a second click. If you have activated the “Like” button, various data is transmitted to the social network. These may include:Date and time of the visit of the website
- URL of the site on which the visitor is
- URL of the site that the visitor had visited previously
- Used browser and used operating system
- IP-address of the user
If you are logged in on Facebook, Twitter or Google+ during the visit of our site, it is not excluded that the provider assigns the website visit to your network account. If you use the plug-in functions (for example, clicking the “Like” button, leaving a comment), this information is also transmitted from your browser directly to the respective social network and possibly stored there. Purpose and scope of data collection and further processing and use of data by the networks may be taken from be the privacy policies of Facebook [http://www.facebook.com/policy.php] and Twitter [http://twitter.com/privacy].
Privacy Statement for the Web Analytics Service Google Analytics
Privacy Statement for the Web Analytics Service Google AdSense
This website uses Google Adsense, a web advertising service of Google Inc., USA („Google”). Google Adsense uses “Cookies” (text files) that are stored on your computer, to help analyse how users use the website. Google Adsense also uses so-called “Web beacons” (small invisible images) to collect information. The use of Web beacons enables simple actions such as the visitor traffic on the website to be recorded and collected. The information generated by the cookie and / or Web Beacon about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the site in view of the ads, compiling reports on website activity for website operators and providing other services related to website and internet use. Google may also transfer this information to third parties, if required by law or where such third parties process the information on behalf of Google. Google will not associate your IP address with other data held by Google. You can avoid storing cookies on your hard drive and the display of Web Beacons by choosing “do not accept cookies” in your browser settings (in MS Internet Explorer under “Tools> Internet Options> Privacy> Settings”, in Firefox under “Tools> Options> Privacy> cookies”); however, we point out that you may not be able to use all features of this website in this case.
You can object to the use of your pseudonymous data by installing a browser add-on at any time. This can be downloaded here:
Privacy Statement for the ”Google Remarketing“ and “Similar Audiences “-Functions of Google Inc.
This website uses the remarketing or “similar audiences” feature of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). You can be addressed individually with advertising by custom and interest-based ads will appear when you called other sites in the “Google Display Network”. “Google Remarketing” or the “similar audiences” use so-called “Cookies”, for it. These are text files that are stored on your computer that help analyse how you use the website. Via these text files your visits and anonymised data on the use of the site are recorded. Personal data is not recorded. If you visit another web page in the so-called “Google Display Network”, advertisements may be displayed that take into account with high probability previously visited product and information sections on our website.
Privacy Statement for the “Google AdWords Conversion-Tracking“ of Google Inc.
You can object to the use of Google AdWords Conversion-Tracking by installing a browser add-on at any time. This can be downloaded here:
Privacy Statement for Integrated Services and Third Party Content
We use services and content provided by third parties on our website (hereinafter collectively referred to as “content”). For this kind of integration, it is technically necessary to process your IP address so that the content can be sent to your browser. Your IP address will therefore be transmitted to the respective third party provider.
In each case, this data processing is carried out to safeguard our legitimate interests in the optimization and the commercial operations of our website, the legal basis of which is Art. 6 paragraph 1 sentence 1 letter f GDPR.
The Java programming language is regularly used to integrate content. Therefore, you can object to data processing by deactivating Java operations in your browser.
We have integrated contents from Google LLC (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”) into our website:
- “Google Maps” for displaying maps;
- “Google Web Fonts” for using Google’s fonts;
- “Google Optimize” to optimize page content on our website;
- “YouTube” for displaying videos.
Google is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).
Privacy Statement for Google Tag Manager
The Google Tag Manager is a solution operated by Google Inc., that allows marketed website tags to be managed using an interface. The Tag Manager tool itself (which implements the tags) is a cookie-less domain and does not register personal data. The tool causes other tags to be activated which may, for their part, register data under certain circumstances. Google Tag Manager does not access this information. If recording has been deactivated on domain or cookie level, this setting will remain in place for all tracking tags implemented with Google Tag Manager.
We may ask for your permission to give certain product data (e.g. your account information) to other Google products in order to activate certain functions, e.g. to simplify the addition of new conversion tracking tags for AdWords. Also our developers may check information on product usage from time to time, in order to further optimize the product. However, we will never send such data to other Google products without your explicit permission.
Privacy Statement for Google reCaptcha:
We use the reCAPTCHA service provided by Google Inc. (Google) to protect your submissions via internet submission forms on this site. This plugin checks if you are a person in order to prevent certain website functions from being (ab)used by spam bots (particularly comments). This plugin query includes the sending of the IP address and possibly other data required by Google for the Google reCAPTCHA service. For this purpose your input will be communicated to and used by Google. However, your IP address is previously truncated by Google within member states of the European Union or in other states which are party to the agreement on the European Economic Area and is, as such, anonymized. Only in exceptional cases is a full IP address transmitted to a Google server in the United States and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of this service. The IP address provided by reCaptcha from your browser shall not be merged with any other data from Google.
By using the reCAPTCHA service, you consent to the processing of data about you by Google in the manner and for the purposes set out above.
Privacy Statement for Heap Analytics
This website uses Heap Analytics, a web analytics service of Heap Inc. (“Heap”). Heap uses “cookies” – text files which are saved on your computer – to analyse how users interact with this website. Information created in those cookies will usually be transferred and saved to a heap owned server in the USA. As IP-anonymisation is activated for this service, your IP address will usually be shortened in a EU country or a country that is a member of the European trade zone privacy agreement before being transferred to US servers. Only in exceptional cases your IP address may be shortened only upon reaching US servers. On behalf of the website operator, Heap will utilize the collected information to analyse your usage of this website, compile reports on general website activity, and to offer further digital services in connection with the usage of this website to the website operator.
You can find further information here https://heapanalytics.com/privacy and on Heap’s website at https://heapanalytics.com.
Privacy Statement for Facebook Pixel for Retargeting & Advertisement
FreightHub uses the “visitor action pixels” from Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.
This allows user behavior to be tracked after they have been redirected to the provider’s website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes.
The legal basis for the use of this service is Art. 6 paragraph 1 sentence 1 letter f GDPR. You can object to the collection of your data by Facebook pixel, or to the use of your data for the purpose of displaying Facebook ads by contacting the following address: https://www.facebook.com/settings?tab=ads.
Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active).
Facebook remarketing service is provided by Facebook Inc.
You can learn more about interest-based advertising from Facebook by visiting this page: https://www.facebook.com/help/164968693837950
To opt-out from Facebook’s interest-based ads follow these instructions from Facebook: https://www.facebook.com/help/568137493302217
Facebook adheres to the Self-Regulatory Principles for Online Behavioral Advertising established by the Digital Advertising Alliance. You can also opt-out from Facebook and other participating companies through the Digital Advertising Alliance in the USA http://www.aboutads.info/choices/, the Digital Advertising Alliance of Canada in Canada http://youradchoices.ca/ or the European Interactive Digital Advertising Alliance in Europe http://www.youronlinechoices.eu/, or opt-out using your mobile device settings.
For more information on the privacy practices of Facebook, please visit Facebook’s Data Policy: https://www.facebook.com/privacy/explanation
Privacy Statement for Hotjar
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link.
Privacy Statement for LinkedIn Insight Tag
Privacy Statement for Instagram
We embed pictures hosted on the social media platform Instagram Inc., 1601 Willow Road, Menlo Park, CA 94025, USA, owned by Facebook Inc (1 Hacker Way, Menlo Park, CA 94025, USA, or, if you are based in the EU, Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”)) on our website.
If you are logged in to your Instagram account and interact with our embedded Instagram pictures, Instagram might be able to track your interaction. We don’t have access to any of that information or usage behavior submitted.
For more information on the privacy practices of Instagram, please visit Instagram’s Data Policy: https://instagram.com/about/legal/privacy
Privacy Statement for Instapage
We use Instapage to host websites for specific product features, landingpages and events hosted or sponsored by FreightHub, and analyse the user’s behaviour on these websites which enables us to improve our website.
The responsible entity is:
Instapage Inc., 118 King St. Suite 450, San Francisco, CA 94107 USA
You may find further information about Instagram’s data processing and data protection here:
Privacy Statement for Intercom
We use Intercom to interact with website visitors and notify users of new features in our product. We also use Intercom to manage information about our customers and leads.
The responsible entity is:
Intercom R&D Unlimited Company,
2nd Floor, Stephen Court,
18-21 St. Stephen’s Green,
Dublin 2, Republic of Ireland
Personally identifiable information, including name, email address, phone number and location & country is submitted to Intercom’s servers and saved there.
Other information, including IP address, browser & OS version, and timestamps, is submitted to Intercom when a user loads resources embedded in, or a link contained an email sent through Intercom.
The analyses of your actions on our website and with the notifications sent through Intercom is transferred to us in the form of reports. Intercom may give any of your information to further parties where legally required to do so, or these parties are contracted to by Intercom.
You can find further information about Intercom’s data processing and data protection at:
Privacy Statement for Salesforce
Privacy Statement for Salesforce Pardot
We use the Pardot Marketing Automation System (“Pardot MAS”) of Pardot LLC, 950 East Paces Ferry Road, Suite 3300 Atlanta, GA 30326, USA. Pardot MAS is a special software for capturing and analyzing the movement profiles of website visitors.
We also use Pardot MAS to record user interactions and communicate with our users of the website; and we use SalesForce to provide customer support and conduct live chats within the support portion of our website. Unless we tell you differently, these trusted third-party companies do not have any right to use your personal information beyond what is necessary to assist us with providing you the best possible service. To the extent we share personal information with those third parties, we require them to comply with the requirements of a data processor under GDPR.
Pardot cookies are stored based on Art. 6 (1) (f) GDPR. We have a legitimate interest in analyzing user behavior to optimize both its website and its advertising.
Privacy Statement for Job Applications
You can apply for a job with us through our website in the “career” section. To this end, we collect personal contact data from you, which specifically includes your name, your CV, your cover letter and other content provided by you.
Your personal application data will only be collected, stored, processed and used for purposes in connection with your interest in current or future employment with us and the actual processing of your application. Your online application will only be processed and handled by the relevant contact people in our company. All employees entrusted with data processing are obliged to maintain the confidentiality of your data.
We use Lever Inc:’s software for application processing (989 Market Street, #500, San Francisco, CA 94103, “Lever”). We ensure the adequacy of data transfer to the USA, a third country, by agreeing standardized EU contractual clauses with Lever.
The legal basis for this data collection is Section 26 BDSG 2018.
Privacy Statement for Contact Form
Our website contains a contact form with which you can send us messages. The transfer of your data is encrypted.
The legal basis for processing this data is Art. 6 paragraph 1 sentence 1 letter b GDPR. All data fields marked as mandatory are required for processing your request. If they are not provided, your request cannot be carried out. The provision of any additional data is voluntary. Alternatively, you can also send us a message to the contact e-mail address.
Deletion of your data
As soon as your information is no longer necessary for the above mentioned services, your data will be deleted. If you delete your user account, your profile will be deleted completely and permanently. If data needs to be retained for legal reasons, it will be blocked. This data will no longer be accessible for further use.
Right to Information
At any time, you have the right to request the stored information about yourself. Likewise, you have the right to correct inaccurate data, blocking and deletion. To do so, please contact “firstname.lastname@example.org” or by mail at the address above.
If we ask you to authorize the processing of data within the scope of our online service, you have the right to revoke your consent with future effect at any time. In this case, your personal data will be deleted immediately.
Changes to this Privacy Statement
This privacy statement represents our data processing in place. We therefore reserve the right to adjust this privacy statement to our data processing at any time.
Data Protection Officer
You can reach our data protection officer at:
c/o Data Protection Officer / Confidential
Saarbrücker Straße 37a
Status: 27. May 2018