Privacy Policy

This Privacy Policy (“Policy”) governs the manner in which FreightHub GmbH collects, uses, maintains and discloses information collected from users (each, a “User”) of the website (“Site”). This Privacy Policy applies to the Site and all products and services offered by FreightHub.


Personal Identification Information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the site, subscribe to the newsletter, fill out a form, and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, and email address. Users may, however, visit our Site anonymously. We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain Site-related activities.

Non-Personal Identification Information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about User’s means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web Browser Cookies

Our Site may use “cookies” to enhance User experience. User’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert User when cookies are being sent. If User does so, note that some parts of the Site may not function properly.

How We Use Collected Information

The site may collect and use User’s personal information for the following purposes:

– To improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently.
– To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
– To improve our Site
We may use feedback you provide to improve our products and services.
– To send periodic emails
If User decides to opt in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.


How We Protect Your Information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of Users’ personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.

Sharing Your Personal Information

We do not sell, trade, or rent Users’ personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and Users with our business partners, trusted affiliates and advertisers for the purposes outlined above.


Third-Party Websites

Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licensors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.


Automatically Collected Data

When accessing our websites, your internet browser automatically transmits data for technical reasons. The following data is stored separately from other data that you may provide to us:

  • Date and time of access,
  • Browser type / version,
  • Operating system used,
  • URL of the previously visited website,
  • Amount of data sent.

This data is exclusively saved for technical purposes and will not be associated to a specific person at any point of time.

Data entered by user

You have to register in order to use all advantages of FreightHub. For this, you have to enter your name, complete address, e-mail address, user name and a password. This information is required to set up and manage your user account so you can use the full service of FreightHub. Finally, we also need this information and possibly other data to respond to requests, questions and criticism.

If you want to make use of FreightHub forwarding or logistics services, you have to enter additional information in the course of the online order. This includes your billing address as well as further contact details. This data is necessary for fulfilling the contract.

The personal information that you provide us as part of a contact request via the contact form will be used to respond to your request or contact you and the related technical administration.

The e-mail address you provided when registering for our newsletter will be used to send the newsletter and the related technical administration.


Transfer of data

In principle, a transfer of your personal data without your explicit prior consent only takes place in the following cases:

  • If they are used for the investigation of an unlawful use of our platform or if it is necessary for the prosecution, we will forward personal data to law enforcement agencies and, where appropriate, to injured third parties. This however happens only if specific evidence is indicating an unlawful or abusive behavior. A transfer can also take place if this serves the enforcement of terms and conditions or other agreements. We are also legally obliged to provide certain information upon request to public bodies. These are prosecution authorities, authorities pursuing infringements and the fiscal authorities.
  • Occasionally we have to rely on contractually affiliated external companies and external service providers for the provision of services, example.g. in the areas of sending promotional material (only if you explicitly agreed in advance), the customer service and the processing of payments (PayPal, credit card, etc.). In such cases, information is transferred to these companies or individuals to enable further processing by these companies. These external service providers are carefully selected by us and checked regularly to ensure that your privacy is respected. The service providers may only use the data for the purposes specified by us. The service providers are also contractually obliged by us to treat your information in accordance with this privacy policy and German data protection laws.
  • As part of the further development of our business, it may happen that the structure of our company changes by changes of the legal form, or by subsidiaries, business units or components being created, bought or sold. In such transactions, customer data is passed along with the transmitted part of the company. For each transfer of personal data to third parties in the above circumstances, we will ensure that this is done in accordance with this privacy policy and the relevant data protection laws.


  • Privacy Statement for Social Plugins On this website, we use plugins of the following companies inter alia:, Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA and, the Twitter Inc., 795 Folsom St., Suite 600, San Francisco CA 94107, USA. One can recognize the plugins by the respective network logo, for example by the icon of a clenched fist with a raised, upwardly facing thumb or the addition of “recommendation”, “Like”, “comment” or “I like this”. Simply calling up our website does not create a direct connection and does not forward data to the servers of the social networks through the Internet browser you use. The “Like” button only becomes active when move over it with the cursor and click it after showing the information that the “Like” button is only activated by clicking it. Then you can leave your recommendation with a second click. If you have activated the “Like” button, various data is transmitted to the social network. These may include:Date and time of the visit of the website
  • URL of the site on which the visitor is
  • URL of the site that the visitor had visited previously
  • Used browser and used operating system
  • IP-address of the user

If you are logged in on Facebook, Twitter or Google+ during the visit of our site, it is not excluded that the provider assigns the website visit to your network account. If you use the plug-in functions (for example, clicking the “Like” button, leaving a comment), this information is also transmitted from your browser directly to the respective social network and possibly stored there. Purpose and scope of data collection and further processing and use of data by the networks may be taken from be the privacy policies of Facebook [] and Twitter [].


Privacy Statement for the Web Analytics Service Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses “cookies”, which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website will be transmitted to and stored by Google on servers in the United States. IP anonymization is activated on this website. Thus, Google will truncate/anonymize the last octet of the IP address for Member States of the European Union as well as for other parties to the Agreement on the European Economic Area. Only in exceptional cases, the full IP address is sent to and shortened by Google servers in the USA. On behalf of the website provider Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage to the website provider. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser. However, please note that if you do this, you may not be able to use the full functionality of this website. Furthermore you can prevent Google’s collection and use of data (cookies and IP address) by downloading and installing the browser plug-in available under


Privacy Statement for the Web Analytics Service Google AdSense

This website uses Google Adsense, a web advertising service of Google Inc., USA („Google”). Google Adsense uses “Cookies” (text files) that are stored on your computer, to help analyse how users use the website. Google Adsense also uses so-called “Web beacons” (small invisible images) to collect information. The use of Web beacons enables simple actions such as the visitor traffic on the website to be recorded and collected. The information generated by the cookie and / or Web Beacon about your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the site in view of the ads, compiling reports on website activity for website operators and providing other services related to website and internet use. Google may also transfer this information to third parties, if required by law or where such third parties process the information on behalf of Google. Google will not associate your IP address with other data held by Google. You can avoid storing cookies on your hard drive and the display of Web Beacons by choosing “do not accept cookies” in your browser settings (in MS Internet Explorer under “Tools> Internet Options> Privacy> Settings”, in Firefox under “Tools> Options> Privacy> cookies”); however, we point out that you may not be able to use all features of this website in this case.

You can object to the use of your pseudonymous data by installing a browser add-on at any time. This can be downloaded here:


Privacy Statement for the ”Google Remarketing“ and “Similar Audiences “-Functions of Google Inc.

This website uses the remarketing or “similar audiences” feature of Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States (“Google”). You can be addressed individually with advertising by custom and interest-based ads will appear when you called other sites in the “Google Display Network”. “Google Remarketing” or the “similar audiences” use so-called “Cookies”, for it. These are text files that are stored on your computer that help analyse how you use the website. Via these text files your visits and anonymised data on the use of the site are recorded. Personal data is not recorded. If you visit another web page in the so-called “Google Display Network”, advertisements may be displayed that take into account with high probability previously visited product and information sections on our website.

You can prevent the “Google Remarketing” or “similar audiences” function by preventing the use of cookies by selecting the appropriate settings on your browser. We point out, however, that you may not use not all features of this website to their full extent in this case. You can also prevent the data generated by the cookie about your use of the website to Google and the processing of these data by Google, by downloading and installing an available browser plugin at the following link: https: // www / settings / ads / plugin? hl = en. You can also disable the use of cookies by third parties by the deactivation page of Network Advertising Initiative call (Network Advertising Initiative) under and implement the further information referred to therein to opt-out. The privacy policy of Google remarketing with further information see:



Privacy Statement for the “Google AdWords Conversion-Tracking“ of Google Inc.

Our website employs the Google ad tool “Google-Adwords”. As part of this, our website employs the analysis service “Conversion-Tracking” from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google“. If you access our site by way of a Google ad, a cookie is placed on your computer. Cookies are small text files that your internet browser downloads and stores to your computer. These so-called “conversion cookies” cease to be active after 30 days and are not used to identify you personally. If you visit certain pages of our website while the cookie is still active, we and Google know that you, as user, have clicked on ads placed on Google and were redirected to our site. Google uses the information obtained through “conversion cookies” to compile statistics for our website. These statistics tell us the total number of users who have clicked on our ad as well as which pages of our site were then accessed by each user. However, neither we nor other advertisers who use “Google-Adwords” receive any kind of information that can be used to personally identify users. You can prevent the installation of “conversion cookies” by making the appropriate change to your browser settings, for example by setting your browser so that the automatic placement of cookies is deactivated or by blocking cookies from the domain ““. You can obtain the relevant data privacy policy from Google at the following link:

You can object to the use of Google AdWords Conversion-Tracking by installing a browser add-on at any time. This can be downloaded here:

Deletion of your data

As soon as your information is no longer necessary for the above mentioned services, your data will be deleted. If you delete your user account, your profile will be deleted completely and permanently. If data needs to be retained for legal reasons, it will be blocked. This data will no longer be accessible for further use.


Privacy Statement for Heap Analytics

This website uses Heap Analytics, a web analytics service of Heap Inc. (“Heap”). Heap uses “cookies” – text files which are saved on your computer – to analyse how users interact with this website. Information created in those cookies will usually be transferred and saved to a heap owned server in the USA. As IP-anonymisation is activated for this service, your IP address will usually be shortened in a EU country or a country that is a member of the European trade zone privacy agreement before being transferred to US servers. Only in exceptional cases your IP address may be shortened only upon reaching US servers. On behalf of the website operator, Heap will utilize the collected information to analyse your usage of this website, compile reports on general website activity, and to offer further digital services in connection with the usage of this website to the website operator. 

You can find further information on Heap’s website at

Right to Information

At any time, you have the right to request the stored information about yourself. Likewise, you have the right to correct inaccurate data, blocking and deletion. To do so, please contact “” or by mail at the address above.


Consent Revocation

If we ask you to authorize the processing of data within the scope of our online service, you have the right to revoke your consent with future effect at any time. In this case, your personal data will be deleted immediately.


Changes to this Privacy Statement

This privacy statement represents our data processing in place. We therefore reserve the right to adjust this privacy statement to our data processing at any time.

Status: 07. February 2018